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1 US Motors complaints

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2210 Pulaski Highway
Edgewood , MD 21040 | Get Directions

(410) 844-5868

http://www.1usmotors.com

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Total Amount in Dispute:
$21,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against 1 US Motors closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against 1 US Motors

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4/15/2024

RESPONSE: Complaint was not answered Amount in Dispute: $21,000.00 Amount Settled: $0.00

Customer Complaint

3/20/2024

I requested Carfax they did not give me it. Started it was with paperwork. I did not sing any agreement for the Carfax. I have all paperwork. I was being pushed out the door with this vehicle. I recently tried to trade it in and the new dealership stated there we 2 accidents on this vehicle one being front and side impact with no airbag deployed. I believe I was suckered into a higher price the what the vehicle was worth at the time of sale and I'd like some type of payment on this car maybe 10,000 off this car and the trade in value for it was only 8,000 so I'm loosing. State law in every state states a Carfax is supposed to be handed to the potential car buyer Resolution Sought Pay 10,000 on this damaged car that the value is at 8000.

8/1/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/6/2022

Purchase of a vehicle that has multiple problems, including safety concerns. Management is unresponsive to concerns and unwilling to resolve issues. Has not issued tags for vehicle. Resolution Sought Make repairs to vehicle at no cost.

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