Complaints for 1 Way 2 Move, Inc. in North Hollywood, CA

13151 Sherman Way Unit J
North Hollywood, CA 91605 | Get Directions

(866) 927-6683

http://www.1way2move.net

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company fails to honor original estimates after loading the customer's goods on the trucks. Others allege items are missing or damaged on delivery.

The company responds to complaints by stating that customers had additional items on the day of the move, than were originally provided for the estimate. In a few cases, the company offers partial refunds. The company responds to complaints regarding damaged or missing items by asking the customer to file a claim with their claims department.

Complaint Closing Statistics

0 complaints against 1 Way 2 Move, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

1 Way 2 Move, Inc. complaints