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10 Men Movers complaints

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11717 South Plaza B-6 Apt 402
Omaha, NE 68137 | Get Directions

(402) 860-2774

http://www.10menmovers.org

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Total Amount in Dispute:
$2,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against 10 Men Movers closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against 10 Men Movers

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1/2/2023

RESPONSE: Complaint was not answered Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

12/7/2022

Was quoted $6000 for move. Put $3,150.00 down. Charged me $8,500 and said I only put $3,000 down. I have receipt. Broke TV and Dining room chair. Offered to buy new tv fir $300-$500. Offer to glue chair leg. Not acceptable. I can't replace tv for that amount or chair. I said we could resolve this for $1000. He refused. Filed small claims for $2000 but had wrong address. I'll rifle if can't get this settled. I would never recommend these movers. They lie about the charges. Resolution Sought Pay me $2000 for damages and over charges.

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