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12 Stone Auto Parts complaints

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17350 TX-249 #220
Houston, TX 77064 | Get Directions

(888) 855-2029

http://www.12stoneautoparts.us

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Total Amount in Dispute:
$2,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against 12 Stone Auto Parts closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against 12 Stone Auto Parts

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1/2/2024

RESPONSE: Complaint was not answered Amount in Dispute: $2,500.00 Amount Settled: $0.00

Customer Complaint

12/7/2023

I bought engine online. It's been a month already and still haven't got my product yet. I called the company and they told me that it was going to be a week more from the due date they had, and waited but still didn't arrive. Since then I've been calling them and even sending messages but no response cuz I told him I really depended on that engine to get my truck running I never expected it was going to take so long. And I got fired for this because I never got my truck running.. this is INVOICE. # SAP12301033, 12 Stone Auto Parts, 3909 Woodland Ave., Modesto, CA 95358. Corporate Office: 17350 TX-249 #220 , Houston, TX 77064 ? Toll Free : +1 (888) 855-2029. 2006 Ford Truck-F250 Super Duty (1999 Up) 1 $2,500.00 $2,500.00. Engine 6.0L (VIN P, 8th digit, diesel). Miles: 42K With a warranty of 3 year. (parts + labor), $2,500.00 $0.00 $2,500.00 $2,500.00. Resolution Sought Get refunded or get my item as soon as possible.

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