Complaints for 123 Renters in La Habra, CA - 13189853

2249 West Whittier Blvd
La Habra, CA 90631 | Get Directions

(562) 267-0727

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company fails to provide services after collecting payment the $160 advance payment. Customers complain, rental lists are not priovided, and the company and return fees paid for failing to find a rental. The customer faxed a request to see eleven properties and did not see any. Calls made to company have not been returned. The company responded in one case by asking the complainant to contact for a refund. Two other complaints are unanswered.

Complaint Closing Statistics

0 complaints against 123 Renters closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

123 Renters complaints