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1.49 Cleaners complaints

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5502 South Fry Road
Katy, TX 77450 | Get Directions

(281) 574-3095

http://1-49-cleaners.edan.io

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Total Amount in Dispute:
$17.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against 1.49 Cleaners closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against 1.49 Cleaners

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4/24/2022

RESPONSE: Complaint was not answered Amount in Dispute: $16.72 Amount Settled: $0.00

Customer Complaint

3/29/2022

This Drycleaners is totally ripping their customers off. On the top of the business it states 1.49 cleaners. On the window it states 1.99 per piece. Today I dropped 5 pairs of pants off to be dry cleaned was charged 14.95 plus tax it was 16.72. I would not mind if it stated 2.99 per piece but this is bad representation of a business. The owner is quiet rude and she knows that she is stealing from customers. Isn't it against the law to do this? Resolution Sought Have them charge the rate they are stating they do.

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