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160 Driving Academy complaints

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3835 Green Pond Road
Bethlehem , PA 18020 | Get Directions

(610) 426-0861

http://www.160drivingacademy.c...

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Total Amount in Dispute:
$5,100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against 160 Driving Academy closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against 160 Driving Academy

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6/23/2024

RESPONSE: Complaint was not answered Amount in Dispute: $5,100.00 Amount Settled: $0.00

Customer Complaint

5/28/2024

I attended cdl course and I complained about their violation of my rights as a student but the complaint didn't go well to the instructors, they singled me out to frustrate me to get rid of me a set me up, so that they can get rid of me, which they eventually did, my tuition was paid by my employer and they want a result or refund the money back to them if you did not complete I have sent them several emails by to no avail, so please I want your good office to intervene on my behalf. Thanks Resolution Sought To retrieve my tuition fees back to my employer educational embessment fund, so I can use it to complete my cdl program.

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