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1800-Got-Junk complaints

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301 – 887 Great Northern Way
Vancouver, Canada, BC V5T 4T5 | Get Directions

(866) 234-0057

http://www.1800gotjunk.com

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Total Amount in Dispute:
$539.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against 1800-Got-Junk closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against 1800-Got-Junk

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2/25/2024

RESPONSE: Complaint was not answered Amount in Dispute: $539.00 Amount Settled: $0.00

Customer Complaint

1/30/2024

I scheduled for one 800 Got Junk to come to my residence on September 16, 2023 when the two gentlemen arrive I told I took them downstairs to my basement. I told him the stuff that I needed to be removed. The material was 10 pieces of sheet rock, blocks of old woods ,old floor tiles, old table, camera recorder, dresser furniture with the drawers, metal wardrobe. My complaint with this company is about my missing classic record collection. I had those in my possession since I move in this home since 1996. Those records albums disappeared on September 16,2023 I didn't realize those records albums was missing until the month of December 2023. I contacted the company concerning this issue that occurred on that day when the worker came I told Mr. John I know they took my albums I had those albums since I move in my home I told him that .He said to me why I waited until 3 months that went by I told him if I knew they took my albums that same day I would had call. So he was telling me his workers didn't take my records . The company isn't trying to help resolve anything about this problem so I hope that I can get help on this matter. Resolution Sought I would like them to tell me what happened to my record classic albums, also they need to show me the inventory, they need to reimburse me.

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