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1800Accountant, LLC complaints

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260 Madison Avenue Suite 1001
New York, NY 10016-2401 | Get Directions

(888) 749-0117

http://www.1800accountant.com

Please contact company for business hours.

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Total Amount in Dispute:
$8,191.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

5 complaints against 1800Accountant, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
5	Unanswered

5 complaints against 1800Accountant, LLC

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3/19/2024

RESPONSE: Complaint was not answered Amount in Dispute: $2,447.19 Amount Settled: $0.00

Customer Complaint

2/22/2024

If anyone business wise or otherwise is trying to get help on their taxes I strongly advise not to use 1-800-Accountant my wife and I were customers but we are also veterans and as customers of one 800 accountant we were told by multiple people that the money that we paid $2,447.19 upfront we would get back on our business tax returns 1-800-Accountant did not keep their word regarding that, on top of that they sent us back our tax returns claiming that our refund was not even half of what our refund was when we went through a secondary source and they tried to cheat us out of $1600 that was owed back to us on our tax returns not including the payment we made during this whole time my wife while trying to take care of her business and our six month old daughter try to keep in contact with advisers from 1-800-Accountant to what needed to be done and what needed to be filed and taken care of regarding the taxes for her business. 1-800-Accountant would reschedule on her and would not be unable to be reached on the date that they scheduled to talk to her. On top of that when she was finally able to talk to somebody it was somebody that was either not confident enough or unwilling to help her or refer her to somebody that could give her a straight answer. With that being said we called 1-800-Accountant to let them know that their customer service was terrible we couldn't get in contact with them when we had questions they lied to us and tried to cheat us out of money that was owed Resolution Sought Refund us back our money, which is $2447.19

3/19/2024

RESPONSE: Complaint was not answered Amount in Dispute: $2,447.00 Amount Settled: $0.00

Customer Complaint

2/22/2024

1800Account screws over veterans and their customers! We hired 1800Accountant for 2 months they lied to me and told me when I file my business taxes I'd get a refund for the money I invested through my taxes! After it was said and done they lied and my refund amount was zero! When ever I needed questions answered I could never get a straight answer! They kept rescheduling my appointments and I could never get my questions answered. My husband and I are both veterans and we filed our taxes with a separate company and the amount we got back was 3 times more then what 1800Accountant was trying to say we'd get back! They are rated a zero because they refuse to give us our money because of a 30 day policy! They owe us $2447.19 for our refund but refused to give it back. Resolution Sought Give us a full refund!

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