1800Accountant, LLC complaints

I paid 1800 accountant over $3000 to do our tax services. When I spoke with their salesman he said they were an all inclusive service that could explain everything, would be helpful as I don't know what can and can't be deducted, could do the payroll, has a tax attny on staff if get audited. They were supposed to do 2 years of taxes. Didn't do any, didn't do payroll unless I paid another few thousand, put me in a terrible situation, didn't keep planned phone meetings, if the call was lost - wouldn't call back, hardly ever returned my calls, now says they will not refund my money because their policy is only to do refunds in the first 30 days. How would you know they were going to be fraudulent and negligent on a service that takes a year to accomplish in the first 30 days after paying?! Resolution Sought Return my money. I'd give less than a 1 star rate if I could.

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If anyone business wise or otherwise is trying to get help on their taxes I strongly advise not to use 1-800-Accountant my wife and I were customers but we are also veterans and as customers of one 800 accountant we were told by multiple people that the money that we paid $2,447.19 upfront we would get back on our business tax returns 1-800-Accountant did not keep their word regarding that, on top of that they sent us back our tax returns claiming that our refund was not even half of what our refund was when we went through a secondary source and they tried to cheat us out of $1600 that was owed back to us on our tax returns not including the payment we made during this whole time my wife while trying to take care of her business and our six month old daughter try to keep in contact with advisers from 1-800-Accountant to what needed to be done and what needed to be filed and taken care of regarding the taxes for her business. 1-800-Accountant would reschedule on her and would not be unable to be reached on the date that they scheduled to talk to her. On top of that when she was finally able to talk to somebody it was somebody that was either not confident enough or unwilling to help her or refer her to somebody that could give her a straight answer. With that being said we called 1-800-Accountant to let them know that their customer service was terrible we couldn't get in contact with them when we had questions they lied to us and tried to cheat us out of money that was owed Resolution Sought Refund us back our money, which is $2447.19

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