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1800Warranty complaints

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199 Pomeroy Road
Parsippany, NJ 07054 | Get Directions

(800) 927-7268

http://1800warranty.com

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against 1800Warranty closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against 1800Warranty

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8/22/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

7/27/2022

I signed on line with a warranty company for my car on April 5th. I was told about a waiting period before it would be activated. I was told by Matthew Brishler that I can pay an extra fee of 5 dollars per month to wave the waiting period and have immediate coverage. I brought my car to Chapman Hyundai on Bell Rd. for a noise I was hearing under the hood, and left it there with Joe in service. He called me Saturday and said a fan in the engine was going out, and my warranty declined to pay because the waiting period was not met u til August. I explained to him that I had been paying to eliminate the waiting period. They concluded I was correct, but came up with several invalid reasons to still deny me. They said that they would have to talk to Admin about this on Monday. I called around 9am Monday and spoke to someone named Henry. He said that they already spoke to Admin today and denied it again and would not tell me why, other than warranty was not valid u til August sometime. On Saturday they admitted that it Was covered, but that I put 2000 miles on it in 2 days! I said not possible. They would not say where they got this information from. But when I called Monday the reason reverted back to the original claim of not meeting the time frame or the mileage wasn't met. These guys are a scam! Also, I have requested at least 10 times to receive a hard copy of my warranty. They claim they did send it but I never received it. Please help me. Resolution Sought If they won't pay for the repair and for a rental vehicle, I want ALL my money back from April 5 through today. If you can get them to pay, I will end my business with them after the payment is approved and not 1 day more. Please help me. I am on disability and can not handle this fraudulent behavior. Nor can afford a lawyer.

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