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181 South Homes Supercenter complaints

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12621 US-181
San Antonio, TX 78223 | Get Directions

(210) 633-0429

http://www.181southhomes.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against 181 South Homes Supercenter closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against 181 South Homes Supercenter

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3/4/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/25/2024

I was currently looking to purchase a mobile home from this company and they were very helpful from the start. But as we started talking numbers, Jeremy our sales representative has started to become more and more rude. Got to the point where he told me I HAD TO GET OVER IT. I do not appreciate that at all. Resolution Sought Terminate the employee Jeremy or make sure repercussions are take for his actions. And an apology for the disrespect.

Company Response

2/21/2024

My name is Brian Rogers, General Manager. Mr. Silence did come in to purchase a home, but we could not agree to the terms. My sales rep, Jeremy told him repeatedly his offer was not accepted to us. After the numerous explanations to Mr. Silence, Jeremy did get a bit short with him and he apologized and I did as well. He said he would not accept our apologies. Customer was disappointed we could not make a deal so emotions were high.

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