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10 Technology Park Drive Suite 101
Westford, MA 01886
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(913) 884-3316

http://www.1aauto.com

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Total Amount in Dispute:
$70.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

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Complaint Closing Statistics

1 complaints against 1A Auto closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

1 complaints against 1A Auto

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10/3/2024

RESPONSE: No response term selected Amount in Dispute: $70.00 Amount Settled: $0.00

Customer Complaint

8/30/2024

I ordered a tail light lens from my car because I need to get my tags renewed so I needed an inspection and it's gonna be done this month and August and they said 325 business days and this was almost 3 weeks ago and I haven't heard nothing so now I'm gonna be light getting my tags renewed and it's gonna cost me a late fee penalty and I still don't have my part. I received a notification saying that I would receive my part by 9 PM a couple of days after I ordered it and this was 2 weeks and I have a tracking number and it shows that it's sitting at UPS and it's just been sitting there for a couple weeks but the whole point is it's one a duty to make sure I get my part by time they said it would be here Or that would be false advertising I assume and now it's cost me more money and they don't act like they care when I call them. Resolution Sought I mean I need my part but since it's costing me more money because it's so late and they don't even have the courtesy to try to even make anything right they should cover my late fee or give me a refund on the price along with being able to keep the part.

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Company Response

9/16/2024

This is an error. I am A1 AUTO a small used car dealer this person's complaint is most likely for 1A AUTO Parts. They sell auto parts and this has happened before. Please remove complaint as this is an error.

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