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1st Choice Auto, LLC. complaints

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7222 West Ridge Road
Fairview, PA 16415 | Get Directions

(814) 840-4012

http://www.1stchoiceautollc.co...

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Total Amount in Dispute:
$10,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against 1st Choice Auto, LLC. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against 1st Choice Auto, LLC.

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12/28/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

11/16/2023

I financed a vehicle from them , the transmission went in less than a year and I have said thousands of dollars of repairs. I'm trying to get it towed to the shop and the guy beet hung up on me and said I have to pay for it. He is very unprofessional and causing me problems. Resolution Sought Be informed of his fraudulent acts. Enforce him to do his job by honoring the warrant of the car.

Company Response

12/18/2023

Mr. Jefferies bought a vehicle on 10/10/22. Yes, he purchased a Superior Protection Plan covering the car for 24 months, 24000 miles. I told him he would have to contact them as he does have towing reimbursement. This is not the first time he has threatened me and my business. I know of two service stations refusing to work on his vehicle. I did hang up after having to repeat myself. I am not responsible for setting appointments and ensuring he gets the vehicle to them. I have also been informed he has missed numerous appointments, and another service station has refused to work with him.

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