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1st Choice Auto Repair complaints

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3009 Watson Blvd
Endwell, NY 13760 | Get Directions

(607) 621-2621

http://www.1stchoiceautorepair...

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Total Amount in Dispute:
$95.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against 1st Choice Auto Repair closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against 1st Choice Auto Repair

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4/19/2022

RESPONSE: Complaint was not answered Amount in Dispute: $95.00 Amount Settled: $0.00

Customer Complaint

3/24/2022

We have several complaints about this garage. And it IS affiliated with Express auto credit which we just filed a separate complaint about. This garage does the oil changes on my car FOR express auto credit corp. Oil changes are covered for the life of the loan (as long as we have to be paying on the car). When we bought our car a year ago yesterday it drove like new no electrical or mechanical issues. Since the 1st time we went for the 1st covered oil change the car has been breaking down little by little. That is the #1 clear cut sign that the mechanics either don't know what they're doing OR they did wrong to my car now several times on purpose. We took the car in for an oil change one of the several times we've had to and they have left things not tight enough, loose, I hear banging now BADLY. This all always occurs following trips to this garage. The dealership said when I shared my concern said and I quote "we aren't affiliated with them" in an obvious effort to deflect. Thing is, if you do NOT go there for what's covered the dealership won't cover it. That IS exactly what affiliation is. So, do we or don't we have a major issue here? Resolution Sought Make it right. We have to pay on this car and this is ridiculous. It is currently dead in a parking lot in the next town. But they sure do want their money....

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