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1st Choice Automotive of Columbia LLC complaints

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8256 Garners Ferry Road
Columbia , SC 29209 | Get Directions

(803) 269-5658

http://www.1stchoiceauto803.co...

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Total Amount in Dispute:
$4,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against 1st Choice Automotive of Columbia LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against 1st Choice Automotive of Columbia LLC

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6/17/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $4,000.00 Amount Settled: $0.00

Customer Complaint

4/30/2021

Bought a used car from this place. Was told it was about 100.00 to fix. Turns out to be about a 2000.00 problem. Felt like I was lied to just to make a sale. Asked for a refund, claimed the money was already spent but offered a title loan on the car just purchased. Why can they pay for a title loan but not refund. Even after showing him what two separate mechanics claimed was the issues with the car the dealer still claimed both mechanics were wrong. Resolution Sought Would like a refund or at least pay for repairs.

Company Response

5/21/2021

Thank you for your feedback, we deeply apologize for your unpleasant experience. Here at 1st Choice Automotive cars are sold AS-IS, and before purchasing I recommended to you and your daughter to test drive the vehicle which you all declined. I explained to you all the issue that the vehicle had and made it known to the best of my knowledge. We're not here to rip any of our customers off, but only to give our customers the best deals, and customer service. Once again I apologize for this mishap.

Customer Rebuttal

6/7/2021

I am not satisfied with their response. He told me as is, but when we purchased the vehicle he told me and multiple witnesses it was just a transmission flush. We had to replace the alternator, which wasn't even brought up that it would need a new one. And we still have to replace the transmission. We shouldn't have to pay for something we weren't aware of. There should be an unfair trade act that can help me with this problem in the state of South Carolina. This was all in the first 30 days of owning the vehicle.

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