Find a reputable business?

Complaints and Resolutions

1st Class Medical complaints

Read Complaints File Complaint View Full Report

15700 Parkerhouse Road, Unit 300
Parker, CO 80134 | Get Directions

(800) 520-5726

https://www.1stclassmed.com/

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$5,205.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to complaints presented to them.

Complaint Closing Statistics

3 complaints against 1st Class Medical closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

3 complaints against 1st Class Medical

Sort by

8/8/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,795.00 Amount Settled: $0.00

Customer Complaint

7/18/2022

I purchased a portable oxygen concentrator from this company and paid 2795.00 with a warranty in February of 2022, leas than 6 months old I called the company to inform them that it's starting to throw a code " compressor failure " they asked me to take out the battery and all hoses off let sit for 2 hours and see what it does after attaching the battery and hoses back it still throws the same code they then told me to send it back to them when I asked for a loaner they said I would have to pay for a loaner. Why it's still under warranty. And I'm still waiting for a call back from my salesman. From 5 days ago. Resolution Sought Rectify my problem by repairing mine or replace it its only 5 month old . This basically breaths for Me.

Company Response

7/27/2022

Thank you for contacting us about your concerns. I do apologize that you are having trouble with your unit. We do our best to ensure that all of our customers have the best quality products. When problems do arise, we do have a process set in place to troubleshoot with our customers and their units to ensure that in fact it does need repair. These steps are needed to make sure that we do not send in for repair if it can be fixed with a bit of troubleshooting over the phone. We will be more than happy to send your unit in for repair with the manufacturer. During that time we do have a loaner option with a Flat fee for the duration of time that your unit is out for repair. If you would like to send your unit in for repair and elect to use our loaner program, we are happy to assist you. Please call at your earliest convenience. I do thank you for choosing 1st Class Medical and should you need anything in the future, please do not hesitate to let us know and we will do whatever we can to help.

8/8/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: Amount Settled: $0.00

Customer Complaint

11/16/2021

I purchased Inogen G5 POC from LPT Medical got defective machine which was replaced by LPT medical This unit also turned out defective. I did not used these units because of abnormal beeping sound all the time on turning the unit. Now LPT medical insist to pay for filter. If I did not use the defective unit why to pay for any part they refuse for 3 year warranty Resolution Sought I want either refund my money or provide new non defective unnit

Company Response

7/27/2022

Please accept our apologies for our delay in responding. After review of your account, I see that we did in fact get your unit in for repair and is now in working order. I hope that we have answered any questions you may have had in the interim as well. Please do not hesitate to reach out any time for any further concerns. Thank you for choosing LPT Medical.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile