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1st Franklin Financial Corporation complaints

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228 John Frank Ward Blvd.
McDonough, GA 30253 | Get Directions

(770) 957-3932

http://www.1ffc.com

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Total Amount in Dispute:
$7,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against 1st Franklin Financial Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against 1st Franklin Financial Corporation

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8/4/2022

RESPONSE: Complaint was not answered Amount in Dispute: $7,000.00 Amount Settled: $0.00

Customer Complaint

7/11/2022

There was only 2 people I would deal with cause of the simple fact I'm not a people person. Now neither work there and I get calls from them every 30 minutes if not sooner telling me I need to bring them their money. Or I can go to jail. It's crazy. I've been getting threats for a week plus now from this company and harassed and they won't stop. I'm tired of it. I want someone to make them stop. Resolution Sought Leave me alone completely. There is no reason to harass me the way they do. If they can't leave me alone I want something done or said to them about it.

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