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1st Pick Locksmith Service complaints

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24055 Clinton Keith Road
Wildomar, CA 92595 | Get Directions

(951) 333-3593

https://1stpicklocksmithservic...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against 1st Pick Locksmith Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against 1st Pick Locksmith Service

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5/28/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

5/2/2025

The technician (Kobi) came out yesterday to provide a new fob for my Mini Cooper. The day before the service he contacted me to confirm whether the fob was for comfort access to which I responded yes. He then stated that he would be required to "overnight" it as he did not have any on hand. Halfway through the job, he informed me that he would be unable to program the remote for comfort access and that the cost would be substantial. I was frustrated because this important detail was not communicated to me beforehand. Had I known, I would have contacted the Mini dealership as I originally planned, rather than being charged $550 for a service I did not want or receive. I felt as though I was deceived because after the fact he stated in a message that "locksmiths are unable to perform that service specifically for mini coopers" so if that is indeed the case, why wasn't that communicated to me when I initially contacted them and why did he take the job?!!! He knew that the vehicle type and the kind remote that I was requesting. I believe it is unfair to charge such a high fee when the service I requested was not provided or completed as expected. it's not about the money it's about the lack of transparency and misleading information that they provide to consumers. Resolution Sought I want a portion of the money I paid back.

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