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20/20 Tax Resolution complaints

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11800 Ridge Pkwy. #400
Broomfield, CO 80021 | Get Directions

(877) 369-5420

https://2020taxresolution.com/

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Total Amount in Dispute:
$10,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against 20/20 Tax Resolution closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against 20/20 Tax Resolution

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10/6/2022

RESPONSE: Complaint was not answered Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

9/12/2022

They promised to resolve my tax matter and have took my money from me and have not done anything but lie about my accountant not filing his papers on time. Mr. Omelia admitted he had "read the paper work wrong and would get to work. He said Heather would be in contact to update files to get paper work filed. After 4 months I have requested a full refund and now he is calling me telling me how he has been waiting for my accountant to file his paper work again. This is nothing but a scam from 20/20. Resolution Sought I want all of my money back, they have not done nothing but lie to me and caused me even more money than I owed to start. I want everyone to know that this company is not out to help them and to stay far away from them.

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