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209 Engine Pros complaints

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2490 Piccolo Road Suite1
Stockton, CA 95215 | Get Directions

(209) 817-5430

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Total Amount in Dispute:
$1,542.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against 209 Engine Pros closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against 209 Engine Pros

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7/25/2022

RESPONSE: Complaint was not answered Amount in Dispute: $771.00 Amount Settled: $0.00

Customer Complaint

6/29/2022

My car was towed to 209 engine by one of the workers, they asked what's wrong. I told him it didn't start, so with in a few days he calls an said your car is ready he said it's going to cost you 771.50 I couldnt believe it so my daughter went she paid him an then the car didn't want to start I left it couple of days went back bought home 5 mins later went to start it ,it didn't start call him up he said when u get it started bring it back so I did another couple of days went back from there I went to the store come out it didn't start I pull it home took it back the next day another week went back an he said he didn't know what was wrong with it so what did I pay for. (This will be my 3rd complaint an I haven't heard anything ) Resolution Sought I would like a refund

5/8/2022

RESPONSE: Complaint was not answered Amount in Dispute: $771.00 Amount Settled: $0.00

Customer Complaint

4/12/2022

We had call a mechanic, so we spoke to a Eddie telling him my car didn't start, so the next day he came an towed it to his shop so a week an a half he call an said the call was ready that it's going to cost 771.53 I went to pick it up it didn't start so I left it he didn't fix the problem I continued to have the same problem I've taken the car 4 times an it's still the same. Resolution Sought I would like my money back first of all a should of call me before fixing my car to let me what needs to be fix what if I didn't have the money I believe he didn't change anything.

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