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24-7 Ride complaints

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2913 El Camino Real, Suite 443
Tustin, CA 92782 | Get Directions

(888) 700-1222

http://www.24-7ride.com

Customer Service Monday - Friday 8:00am - 5:00pm

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Total Amount in Dispute:
$69.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against 24-7 Ride closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against 24-7 Ride

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4/4/2024

RESPONSE: Complaint was not answered Amount in Dispute: $69.00 Amount Settled: $0.00

Customer Complaint

3/11/2024

I had prebooked and prepaid for an airport pick-up from LAX on the evening of February 16, 2024 (reservation confirmation #66812), but the company cancelled the booking at the last minute allegedly "due to an unforeseen situation beyond [their] control", and promised to refund the prepaid amount $69.00 within 10 business days. But despite numerous reminders by email and text, no refund has been made, nor have they acknowledged any of my messages or explained the delay. Resolution Sought An immediate refund. And/or an open apology plus the company going out of business so as not to defraud any more customers.

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