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24/7 Cars complaints

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6745 West US Highway 30
Larwill, IN 46764 | Get Directions

(260) 327-3270

http://www.shop247cars.com

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Total Amount in Dispute:
$1,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against 24/7 Cars closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against 24/7 Cars

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5/24/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/28/2022

I purchased a truck from them they stated it was a 5.3liter which it is not. Then a month after purchase the brake caliper had totally fallen off almost causing an accident and back half of the exhaust was missing. None of the windows worked and i took it to a local shop to have a custom exhaust put on and he refused to put it on his lift because of the rust on the frame! Chris at the dealership said non of this is his problem after only having the truck 3 months and finding out its a smaller motor and different transmission than what i was told it had Resolution Sought I want them to buy this truck back and reimburse me for the money i put into it and time fixing all the cosmetics

3/20/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,500.00 Amount Settled: $0.00

Customer Complaint

2/22/2022

ive had my car since August 6th of last year....my heater core went out about a month ago---24/7 cars in larwill which is where I bought it said to take it to m&j repairs in warsaw and it'll be covered 100---well after a week or 2 of going back and forth of the repair shop saying nope it isn't covered and 24/7 saying yes it is and me being the middle man..they're refusing to fix it....soooo now I have to come up with $1500 to fix the heater core after I was told take it here and it would be covered 100. In the papers I signed it says the heating and cooling system are covered. Resolution Sought I want my heater core paid for and fixed.

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