Find a reputable business?

Complaints and Resolutions

24Restore complaints

Read Complaints File Complaint View Full Report

6250 McKinley Street NW
Ramsey, MN 55303 | Get Directions

(612) 255-9578

http://www.24restore.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$8,900.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against 24Restore closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against 24Restore

Sort by

3/21/2024

RESPONSE: Complaint was not answered Amount in Dispute: $8,900.00 Amount Settled: $0.00

Customer Complaint

2/26/2024

Lack of communication and when they do communicate with me, they refuse to send an itemized receipt and repeatedly send me incorrect and outdated invoices. A lot of the work they were supposed to do in my house they did not do correctly or they never did at all. I was told that they would do specific things that they never documented they said, and now I am being charged with them. They installed the bathroom, shower and correctly not to mention it was the wrong size to be begin with. They scraped the drywall. They installed trim poorly and it's very crooked. None of the outlets are secured to the wall . They also turned off my hot water heater and it all of a sudden stopped working and now I had to put the bill for that as well, I could go on. Resolution Sought I need 24 restore to reimburse me for all of the work they said they were going to but never did or they did very poorly and I have to get it redone by an actual contractor. I need them to reimburse me for the water heater that they evidently broke.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile