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25th Street Auto Sales complaints

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800 South 25th Street
Easton, PA 18042 | Get Directions

(610) 753-4669

http://www.25thstauto.com

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Total Amount in Dispute:
$4,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against 25th Street Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against 25th Street Auto Sales

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9/25/2023

RESPONSE: Complaint was not answered Amount in Dispute: $4,000.00 Amount Settled: $0.00

Customer Complaint

8/30/2023

I googled a Carlot to Do buy here pay here. His Carlot popped up and it indeed say by here pay here on the website. When I got there and went through all the paperwork and everything and picked out my vehicle, he was on the phone with the bank. I realized it wasn't by here pay here I was financing the car. His cars are a piece of junk and they are not worth financing. I wouldn't know this until after purchased it. There was already something wrong with the car when I test drove it. It was something loose under the front tires and he told me when I come pick it up it will be fixed when I test drove the car I did not see a crack in the windshield it was not there, when I came to pick up the car, there was a crack in the windshield and I told him that I didn't notice that, but he ignored me. As he was speaking when selling the car, he said that there is a warranty of course. Those was his exact words. Three days after I took the car home to check engine light came on. I called him and told him about it. He got that one spark plug changed. Three days after that loud noise start going on the car. I mean really loud noise I told him about it. I told him I would get my mechanic to price it because he told me to take it to his mechanic and I called his mechanic and they said they do not weld. My mechanic charge me $200 which I thought he will repay me and he ignored all of my phone calls and text. a lot of other small problems happen with the car but then the starter went bad. Resolution Sought He text me and told me that he will take care of the starter. I took it to his mechanic his mechanic even called him and he gave him the OK to fix it. When the mechanic told him the bill was 550 he text me and said I took him 250 you have to pay for the rest. Even though he supposed to pay for the whole starter. The mechanic also explained to me that he's about to stop working with him because he get a lot of complaints about him and he just brought the shop. I want all of my money back & Carfix

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