Complaints for 29 Prime in Irvine, CA - 100098611

2967 Michelson Drive, Suite G467
Irvine, CA 92612 | Get Directions

(949) 777-6616

http://www.29prime.com

Business hours are Monday-Friday 7:00am - 5:00pm
Saturday 8:00am - 3:00pm

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege the company has failed to provide services or they fail to honor the terms of agreement. Some complainants state they receive unsolicited automated telemarketing calls and calls continue even after requesting for all calls or contact to stop. ~~The company usually responds by removing the number from their call list or by advising clients they performed the services according to their terms and conditions.

Complaint Closing Statistics

0 complaints against 29 Prime closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

29 Prime complaints