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2M Automotive complaints

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3910 South Broadway Avenue
Tyler, TX 75701 | Get Directions

(903) 546-3771

https://2mautorepair.com/

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Total Amount in Dispute:
$990.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against 2M Automotive closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against 2M Automotive

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2/7/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $990.00 Amount Settled: $0.00

Customer Complaint

1/11/2024

We were traveling to Tyler Texas for medical purposes and needed to stop to get Freon in our antifreeze for our car. They told us they needed to do a diagnostic first, which should've only been $40, but without consulting us they went on to do more diagnostic and didn't tell us the price until they were finished including fixing our air conditioner with this enormous price !!! Resolution Sought I would like for them to refund everything except the $40 for diagnostic and the repair of the air conditioner

Company Response

1/25/2024

Absolutely not. We found a slew of mechanical issues with this car and have a total quote to fix the issues of more than $5500. Our base diagnosis fee for all customers is $89.99. Not one time in the existence of this company has a diagnosis ever been $40. Not one time in the existence of this company has a job ever been performed without consent or approval from the customer. We understand that there are crappy people in the world that will always want something for nothing and will always try to rip people off and scam people anyway that they can. That’s why we keep very detailed records of all interactions.

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