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2nd Markets Corporation complaints

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7260 Cochran Road
Lyles, TN 37098 | Get Directions

(833) 800-7653

https://www.2ndmarkets.com/

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Total Amount in Dispute:
$550.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against 2nd Markets Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against 2nd Markets Corporation

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4/13/2022

RESPONSE: Complaint was not answered Amount in Dispute: $550.00 Amount Settled: $0.00

Customer Complaint

3/18/2022

I had made a deal with this business. They offered me $550.00 for a Elvis 45 recorded at Sun Studio in 55 or 56. I had sent them a picture and they were interested in purchasing it. So I sent the the vinyl with the shipping instructions that they gave me. We'll they received it and they said it was the original and would be shipping it back to me. I received it and noticed right off it WAS Not the same 45. It wasntveven in an original Sun Studio sleeve. I confronted them and they called me a fraud and asked that not contact them again. And if I did the would file a report on me. I had even received an email from the president of Sun Studio confirming my vinyl was an original. So I emailed this business back and said either pay the $550.00 or send my 45 with the Sun studio sleeve. I have not gotten a response from them . Why would they put this fake vinyl in a fake sleeve. I would like this issue resolved or I will be forced to take legal matters. They are the fraud and conned an elderly lady out of a piece Of Elvis history. Resolution Sought Pay what's due to me or give me back my Elvis vinyl

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