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3 Day Blinds LLC complaints

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167 Technology Drive
Irvine, CA 92618 | Get Directions

(800) 800-3329

http://www.3dayblinds.com

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Total Amount in Dispute:
$10,985.00

Total Amount Settled:
$0.00

Complaint Experience

25%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Specifically some alleged excessive delays in delivery. Others reported custom orders were not delivered as specified or window coverings arrived in the wrong color or size. Some encountered difficulties in correcting the incorrect orders. The company responded to some complaints by shipping orders offering explanation of delays or reordering for exchanges. In a few cases refunds were issued. Others remain unanswered.

Complaint Closing Statistics

8 complaints against 3 Day Blinds LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
1	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
6	Unanswered

8 complaints against 3 Day Blinds LLC

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2/18/2024

RESPONSE: Complaint was not answered Amount in Dispute: Amount Settled: $0.00

Customer Complaint

1/23/2024

The location that covers the Inland Empire outsourced JC Installation to install 9 window blinds on August 8, 2023. About a month after they were installed, I noticed there was a black line on top of the window. My daughter got up on the ladder to look at it and told me it looks like paint or a scratch about 12 inches in length. That was not there prior to installation. Also, the valance was never installed. When I called the local office, the operator who answered told me to get up on a ladder and measure the window and take it to Home Depot to get an estimate to ask how much it would cost to fix the issue. I'm 85 years old, I cannot be climbing ladders and doing the work for 3 Day Blinds. I called them again and I was told again I should get that estimate from Home Depot. Why are you having me, as the customer do the work? I was told they tried to contact the installer, but he never responded. I need my issue handled immediately. Resolution Sought Install the missing valance.

8/2/2023

RESPONSE: Complaint was not answered Amount in Dispute: $5,300.00 Amount Settled: $0.00

Customer Complaint

7/7/2023

We applied to finance whole house shutters. We were told they would come in 5 months. We then were told 3-4 weeks. Then told they never said that. We received a bill before we got the product. We have no idea if the shutters will be acceptable. Resolution Sought Discount us for the time it took. We were without blinds for awhile. Also it isn't common practice to get charged before you get the product.

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