Complaints for 3 Dragon Rebate in City of Industry, CA

P.O. Box 3196
City of Industry, CA 91744 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company fails to honor their rebate offers. Customers complain they send all information required to redeem their rebate, but the company fails to send the rebate as agreed. In other cases, complainants contend that the company takes excessive time to issue the rebates, or fails to send rebates at all.

The company responds to most complaints by advising complainants that due to numerous rebate requests they must have 4 to 6 weeks longer to process the rebate. Some complainants dispute the company responses by filing rebuttals indicating that sufficient time had passed and they still had not received a rebate. Some responses did not address the complainant’s allegations and were returned to the company for reconsideration.

Complaint Closing Statistics

0 complaints against 3 Dragon Rebate closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

3 Dragon Rebate complaints