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3 in 1 Moving complaints

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7302 Chambers Creek Lane
Arlington, TX 76002 | Get Directions

(682) 553-0744

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Total Amount in Dispute:
$680.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against 3 in 1 Moving closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against 3 in 1 Moving

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9/20/2022

RESPONSE: Complaint was not answered Amount in Dispute: $680.00 Amount Settled: $0.00

Customer Complaint

8/25/2022

I paid for a moving service for a one bedroom apartment with only a bedroom set, living room set and small dining room table. They arrived at 10:06am and finished at 2:20pm. They charged me for 6 hours I complained and just got the run around. The flyer states $85 per hour at 4 hours that's $340 plus a trip charge of $185 total of $525. I was charged $700 I complained and he started just throwing my items in my apartment any kind of way. He left with some of my items and I had to travel to a storage to pick up the items that were left in the truck he was real professional and scammed me out my money. On top of that a worker was with him who sexually assaulted me by trying to throw advances at me and the owner did nothing to stop him from harassing me I even had to stop him from rubbing my leg a few times. As a result I had to call someone over to the apartment with me because I felt uncomfortable during the move. I was overcharged $155 total per my calculations. Resolution Sought A refund.

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