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3 Kings Auto Sales complaints

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588 John C Calhoun Drive
Orangeburg, SC 29115 | Get Directions

(803) 878-3583

http://www.3kingsautosale.com

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Total Amount in Dispute:
$2.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against 3 Kings Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against 3 Kings Auto Sales

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2/7/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1.90 Amount Settled: $0.00

Customer Complaint

1/12/2023

I purchased a vehicle from Orangeburg a car dealership called three kings auto sells . In November of 22 After the purchase I was told to go to the DMV after filing the paperwork at DMV because the car was recently. I was given dealership tags from the dealership salesman Keyron Murray, I proceeded to my residence in Walterboro SC that same day my tire blew. I looked in the trunk to surprise it didn't even have a spare as a result it had to be abandoned at the gas station I contacted the dealership he said that they were closed and I was to return to the dealership and he would give me another car I agreed that it would be okay he said he would contact me after New Years when the day came I called him as we both agreed to find that he had changed his number I tried to contact the dealership on there social media sites and to avail I wasn't able to contact him at all me not being a resident of Orangeburg I startled and in fear and angry at the same time because I had to go to work and I didn't want the car anymore because he agreed to give me another at the same value weeks went by and the car started having more problems and still to no avail wasn't able to get in touch with any employee that worked a few days after that it wasn't even drivable as a result I couldn't even get back to Orangeburg I was appalled I couldn't fathom that a legit business would operate in such a matter an associate of mine had purchased a vehicle from the dealership also and l Resolution Sought I would like the business to refund me the money I paid on the vehicle and lost wages being as a result I had to pay for rides to and from work and some days I missed work all together 500 dollars ( wages and gas money )

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