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3:16 Auto Sales LLC complaints

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711 East Main Street
Oak Grove, LA 71263 | Get Directions

(318) 428-2020

http://www.316autosalesllc.com

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Total Amount in Dispute:
$14,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against 3:16 Auto Sales LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against 3:16 Auto Sales LLC

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10/15/2023

RESPONSE: Complaint was not answered Amount in Dispute: $14,000.00 Amount Settled: $0.00

Customer Complaint

9/19/2023

Got a car from them and three days after it was put in shop and been breaking down on me for all the same reason and I'm paying on this car and it's still broke down and they act like they don't care and I'm not the only person that has bought a car from this place that didn't last a few weeks before breaking down. Something really needs to be done with this car lot selling lots of lemons Resolution Sought Take this car back and get me better car or take car and refund my money. I depend on my ride to get me to work to support my four kids and wife and it's hard to do when you constantly have to work on 2013 Nissan Pathfinder that was sold to me as a great car

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