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360 SportScapes complaints

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87 Range Road
Windham, NH 03087 | Get Directions

(603) 328-8844

http://www.360sportscapes.com

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Total Amount in Dispute:
$300.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against 360 SportScapes closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against 360 SportScapes

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2/9/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

12/28/2022

Asked to change a liner in my ice rink. Was told I must pay up front ($350) but they couldn't do it right away in that they were busy but would try if I paid up front which i did. He said if they couldn't get to it he would refund my money. When they finally came after 2-3 weeks owner said rink was not in the right condition to work on. I did not know it had to be in perfect shape for them to complete the work. I said that was fine just give me my money back less $50 for bringing the liner. He refused & wanted to give me a credit instead. I couldn't use a credit for $300. I did NOT sign any contract. He got upset & rescinded his offer so I'm out the $300 (he took $350 for doing nothing but delivery). Resolution Sought Refund of $ 300 (less the $50 for delivery).

Company Response

1/12/2023

Responded to client. All sales were final. Client was dishonest & deceitful & was given options of which they didn’t want to accept.

Customer Rebuttal

1/25/2023

I am NOT satisfied with it as they stole $350 from me w/o doing any work.

Company Final Response

2/8/2023

Company states; We offered 2 opportunities for this client to finalize this complaint, but the client refused and became very difficult for us to continue the discussion. We were trying to mitigate potential issues and attempted to resolve this situation. The client had deceived us in saying that his rink was ready for our liner, but in fact, it was not and the rink was left out year round where the elements caused issue with the accumulation of debris, sticks, ice etc. / this was presented to us as already done and it wasn't which makes the job very different than what was presented to us. This client has a way of bending the truth/facts for his benefit. END OF 360SPORTSCAPES RESPONSE/STATEMENT. Thank you for your time and assistance regarding this matter. Regards, Clifford Chief Operating Officer

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