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3M Motors complaints

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2105 Alameda
San Jose, CA 95126 | Get Directions

(408) 646-6844

https://www.triplemmotor.com/

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Total Amount in Dispute:
$15,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against 3M Motors closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against 3M Motors

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2/24/2022

RESPONSE: Complaint was not answered Amount in Dispute: $15,000.00 Amount Settled: $0.00

Customer Complaint

1/31/2022

Bought a 2014 Ford Explorer from this company. Only received one license plate with expired tags and no temporary tags. Driving car illegally and I can't do anything about it. Tried talking to DMV and was told dealership has 90 days to report. Check engine light just came on 2 days after acquiring car. Does not return messages. No safety checks were done. There is also body frame damage to the car and this was not disclosed to me. It was patched together. Hood popped open 3 times on way home. They will not take my calls or messages Resolution Sought Refund me the money and take car back.

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