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4 Seasons Landscaping & Pine Straw complaints

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2313 Coinsborough Way
Buford, GA 30518 | Get Directions

(912) 217-0074

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Total Amount in Dispute:
$2,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against 4 Seasons Landscaping & Pine Straw closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against 4 Seasons Landscaping & Pine Straw

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8/12/2021

RESPONSE: Complaint was not answered Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

7/19/2021

I hired this company to clean my flower beds out and replace with rocks , beautiful low maintenance plants that will come back yearly. Instead some plants died or started to brown within 30 days. After telling own about me concerns I get excuses and they avoided fixing or coming out to see the problem of plants dying after I sent pictures. Resolution Sought Please fix the problem. (I don't think they are going to fix the problem because it should have been done by now.) I want to report them to you and the Better Business Bureau.

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