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4 Service Pros complaints

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7000 Newington Road, Suite E
Lorton, VA 22079 | Get Directions

(571) 462-2752

http://www.4servicepros.com/

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against 4 Service Pros closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against 4 Service Pros

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12/23/2021

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

11/29/2021

Technician came and said humidifier is making noise because of bad bearings. Then replaced it. I've noticed in few days that humidifier is not working at all, New technician came and said that the first one did wiring wrong and he fixed it. Now, I've noticed humidifier when turn on just not working, when at max humidity still not working but making the same noise. Company said they have no warranty - work was done in 2021, and if I call a technician the only visit will be $95 and the cost of repair is on me. Unfair and bad business, especially taking into account they sending flyers and commercial to expand their business. Resolution Sought Since, they do not like to follow good business-money back.

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