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4 The Pack Entertainment complaints

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PO Box 4057
Windsor Locks, CT 06096 | Get Directions

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Total Amount in Dispute:
$82.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against 4 The Pack Entertainment closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against 4 The Pack Entertainment

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12/14/2021

RESPONSE: Complaint was not answered Amount in Dispute: $82.00 Amount Settled: $0.00

Customer Complaint

11/18/2021

On 8/10/21, the prison that I'm currently housed at, the trust office dept., cut out a government state check for the sume of $82.00. The check was for $82 for the purchase of pictures. It's been approximately 90 days since the purchase of the pictures. The institution check was cashed by them on 8/24/21. I believe they committed theft and if so, I want full charges pressed and my funds returned. Resolution Sought If the company is willing to send my pictures or Immediate Refund of $82.00.

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