Complaints for 4 Wheel Parts in Compton, CA - 13081573

400 West Artesia Blvd.
Compton, CA 90220 | Get Directions

(310) 900-7725

http://www.4wheelparts.com

Mon-Fri: 9AM- 6PM
Saturday: 9AM- 3PM
Sunday: Closed

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Total Amount in Dispute:
$15,480.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege delivery issues billing disputes and poor customer service. Complainants allege the company fails to deliver ordered merchandise missing items or incorrect items are delivered. Other complainants allege overcharging difficulty obtaining refunds defective merchandise and improper installation. ~~The company responds to some complaints by issuing credits making delivery arrangements offering discounts and waiving fees. In some cases the company denies the complaint allegations or the customers indicate they have reached an agreement with the company but no further details are offered.

Complaint Closing Statistics

1 complaints against 4 Wheel Parts closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

Complaints and Resolutions

4 Wheel Parts complaints