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411 Locals complaints

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101 Convention Center Drive, Suite 900
Las Vegas , NV 89109 | Get Directions

(866) 391-0622

http://411locals.com

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Total Amount in Dispute:
$328.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against 411 Locals closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against 411 Locals

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2/3/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $328.00 Amount Settled: $0.00

Customer Complaint

1/18/2022

I have spoken to them on numerous occasions and asked then to stop billing my card, but they refused. Resolution Sought Refund my money and no longer bill me.

Company Response

1/24/2022

We have spoken to the customer in an attempt to resolve his concerns however, he was unreceptive to speak and insisted on using profane language with our staff. Upon investigating, his accusations are inaccurate and no refund would be valid as the services have been provided. His services have been cancelled and evidence of the service is below. The website has been removed but it can be seen that we are the company that created it.

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