Complaints for 411 Tax Relief in Culver City, CA

10559 Jefferson Blvd. Suite C
Culver City, CA 90232 | Get Directions

(800) 706-6225

http://www.411taxrelief.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfulfilled contracts difficulty obtaining refunds and inability to contact the company. Some complainants allege the company fails to follow through with paperwork or IRS contact causing the IRS to move forward with liens or garnishments. In other cases customers complain the company did not perform as advertised or did little or nothing to negotiate a settlement with the IRS. Some complainants allege that the compromise offer proposed by the company was the same offer that they had negotiated with the IRS without the company's help. Most complainants request refunds.~~The company responds to some complaints by denying the complainants allegations or by implying that the complainant failed to disclose information about assets or finances that caused changes on their proposals to the IRS. In some cases the company issued refunds or partial refunds

Complaint Closing Statistics

0 complaints against 411 Tax Relief closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

411 Tax Relief complaints