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43 Auto Auction complaints

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13390 MO-43
Seneca, MO 64865 | Get Directions

(417) 776-7429

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Total Amount in Dispute:
$1,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against 43 Auto Auction closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against 43 Auto Auction

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6/30/2021

RESPONSE: Complaint was not answered Amount in Dispute: $1,500.00 Amount Settled: $0.00

Customer Complaint

6/4/2021

Been trying to get titles for two vehicles and not been able to get for over a year. It cost me money to get vehicles inspected because they're out of state titles and the drive over to Neosho all the time and Vicki has one of the titles that needed a a power of attorney to sign it over and she try to scourge of power attorney on the title on the rendezvous and she can't get the power of attorney to release the vehicle into my name. so I can sell it or drive it I can't do neither one I have a Jeep Liberty it's not the paperwork has not been filled out properly and I cannot get a title for it Resolution Sought I understand that there's other people in the same predicament as me I would like to join on the bandwagon get it solved or reimbursed

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