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4Change Energy complaints

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200 West John Carpenter Fwy.
Irving, TX 75039 | Get Directions

(855) 784-2426

https://www.4changeenergy.com

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Total Amount in Dispute:
$418.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against 4Change Energy closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against 4Change Energy

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1/22/2024

RESPONSE: Complaint was not answered Amount in Dispute: $417.63 Amount Settled: $0.00

Customer Complaint

12/26/2023

I lived at Skyview apartments in Killeen Texas 76549, While living at these apartments I used the electric company 4 change energy. My lease was up at Skyview apartments September 31st 2023. I have since moved to another complex the day of move out I told the electric company to turn off the electricity at that complex and turn on the electricity at the new apartment we currently reside in. They said they took care of it and we believed them based on our electric coming on at our new place and the bills only being for the place we currently live. Today December 31st they contacted us about a 417.63$ bill from October 4th through October 20th 2023. While we didn't live there they didn't turn off the electricity and let the complex use it under our name. They told us despite having on record that we moved and request it be turned off that day we still have to pay the amount for the electricity the complex used because it had already been added to our bill. I have proof of our move out day we have the lease, and the bills being charged to our new complex. I didn't use that electricity they know we moved the Skyview apartments should be paying the bill for the apartment that they own our lease was up in September I don't see how I am legally liable for a bill I didn't create. Resolution Sought I would like for the bill to be sent and oyed to the correct person it's debted to I do not live there I didn't use the electricity, they knew I wanted it shut off it's not on me that they didn't do there job.

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