50 Floor complaints

On 5/21/24, I pd Fifty Plus Floors $2,359.00 on my credit card. On 6/8/24, I pd Fifty Plus Floors the balance of $2,359.00 on my credit card. Fifty Plus Floors came to our house on 6/8/24, to do tiling of our kitchen, 1/2 bath and hall & carpet in our family rm. The problem was that when we asked them a question they couldn't answer, because they couldn't speak English. They called a supervisor which said they did good work and we said we had questions and he said he would come to the house. He didn't come are call. We called several numbers spoke with Stephanie whose the GM, who said she would come over, but never came neither did she call back. Reached out to someone named Angela whose supervisor of installation and she never came. The installers left. On 6/10/24, I hadn't received any contact from them. I started making calls. I called the sales rep at 12:30 my 1st call. I told him what happened. From there I got the run around. When I called him back the 3rd time after receiving promises that Stephanie the GM would call me because he was in contact with her she called back that evening. She said that the crew said that they felt threatened and feared for there safety. This statement is not true. I told her after all I've been through and this lie being told that I don't want to have anything to do with this company. How can I trust a company that doesn't value there word. She didn't even asked what happened. I had to tell her, but it's done and said now. Resolution Sought I want a refund. Stephanie the GM stated to me today that all of there installers are from other countries and don't speak English well. She said that the crew that came out does good work, but there English is broken and they don't like to speak English. I don't trust this company after the lies that were told. She didn't even ask me what happened. I was going to reschedule until she made the false accusation against me & my husband without asking 1st. I can tell you more details if needed.

Read More

Read More