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50 Floor complaints

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5525 Cloverleaf Pkwy
Valley View, OH 44125 | Get Directions

(877) 503-5667

https://50floor.com/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against 50 Floor closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against 50 Floor

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7/12/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/16/2021

Logan Pell sales person came out on June 2,2021, sold flooring for Master bedroom. Promised to have floor in 2wks. I called several times no answer, when I finally got in touch it was a shouting match because I paid $1,146.00 and no response. On 6-9 21 spoke to Amy, on 6-14-21 sent to voice mail, 6-14-21 Logan shouting at me. 6-15-21 Amy promised that the guys will come today, first thing in the morning. Of course that didn't happen and now she said they would be here at 2:00. This is one of my worse experiences with a company. Resolution Sought Reimburse my money

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