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5280 Motor Company complaints

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1740 Skyway Drive, Suite A
Longmont , CO 80504 | Get Directions

(720) 598-1188

https://www.5280motorcompany.c...

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Total Amount in Dispute:
$11,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against 5280 Motor Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against 5280 Motor Company

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8/7/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $11,000.00 Amount Settled: $0.00

Customer Complaint

7/17/2023

I bought a car from them a couple months ago. Have had nothing but serious issues with it. Took it to get the radiator replaced by them. After they replaced it I found out they did it improperly and I had to go back and fix it. Still not able to drive the car a block without it overheating. I am paying for on a car I cannot even drive and they continue to suck money out of me saying they are fixing the issues when they arent. Resolution Sought Please fix my car correctly. Or, I would like this company to get shut down, fined, and never be able to operate again.

Company Response

7/31/2023

As a courtesy to this customer I am willing to fix the car. There will be some expense to be paid by customer, however, I just need him to reach out to me at his earliest convenience so we can work a resolution.

Customer Rebuttal

8/5/2023

5280 has been very responsive and has already worked on my car. I would like to close out this case.

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