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5miles LLC complaints

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14785 Preston Road Suite 370
Dallas, TX 75254 | Get Directions

(469) 663-0227

https://www.5miles.com

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Total Amount in Dispute:
$194.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.
However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against 5miles LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against 5miles LLC

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2/27/2023

RESPONSE: Complaint was not answered Amount in Dispute: $156.99 Amount Settled: $0.00

Customer Complaint

2/1/2023

I have ordered over 26 items that have not came in and I message them they just give a run around. Resolution Sought I want what I ordered

12/12/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $37.22 Amount Settled: $0.00

Customer Complaint

11/18/2021

My daughter purchased an item online with my permission with my card then decided moments later she didn't want it and cancelled, the item was mailed out anyway, but I returned it the same way it was delivered. I handed it to the mailman and saw him write on the package to send back. This company is giving me the run around for months now, I was giving them plenty of time to give me credit but they have not and I am very disappointed and I am seeking your help . Thank you Resolution Sought I want my money back, I don't want any kind of credit for any of their products, not a business I would want to deal with.

Company Response

11/19/2021

For Buyer Protection policy, If you are unsatisfied with your item in any way, you may contact customer service within 30 days of delivery to request a return or refund. Or if you didn't receive it, you should have contacted us within 30 days of the ETA or the delivery date. Upon checking your order#NB20210522223820830402560, this item was delivered to you on since June 10, 2021 but you didn't contact us until Oct. My apologies but it does not qualify in the period which is covered by the 30 days policy for Buyer Protection on 5miles Dash Orders. Therefore, we cannot process your request. Besides, we know that you also filed chargeback to the bank but the bank solved the dispute on our side. For more information, please check the link below: https://help.5miles.com/hc/en-us/articles/360011778134-Is-there-Buyer-Protection-on-5miles-Dash-orders- Thank you.

Customer Rebuttal

11/30/2021

I received an email to respond within 3 days about this situation that I'm having with this company's policy I gave them the benefit of the doubt when I sent that package back but they would do the right thing but they chose not to now they keep coming up with different reasons to back themselves up which is wrong they should really check out the people that are accepting their mail their returns someone there probably took the package who knows but this is a funky company I wouldn't want anything to do with it. I have a refund coming to me and still haven't received it.

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