Find a reputable business?

Complaints and Resolutions

5th & Main Furniture by Freed's complaints

Read Complaints File Complaint View Full Report

430 Main Street
Rapid City, SD 57701-2732 | Get Directions

(605) 342-3822

http://www.5thandmainfurniture...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$400.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against 5th & Main Furniture by Freed's closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against 5th & Main Furniture by Freed's

Sort by

6/20/2021

RESPONSE: Complaint was not answered Amount in Dispute: $400.00 Amount Settled: $0.00

Customer Complaint

5/24/2021

We bought a mattress 3 yrs ago now the inner springs are coming apart each time we sleep on the mattress. We went to the store and they won't replace them mattress because it had a stain on it. I think they made that up to tell us they can't replace the mattress.the stain was a urine I had a very bad fall and needed all kinds of help and yes I had an accident.the mattress had a 10 yr warranty. Each day more inner springs come apart. Thank you for looking into my problem. Resolution Sought New mattress.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile