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605 Auto Plaza complaints

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330 East Omaha Street
Rapid City, SD 57701 | Get Directions

(605) 791-0609

http://www.605autoplaza.com

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Total Amount in Dispute:
$970.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against 605 Auto Plaza closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against 605 Auto Plaza

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3/5/2024

RESPONSE: Complaint was not answered Amount in Dispute: $970.00 Amount Settled: $0.00

Customer Complaint

2/8/2024

I purchased a 2014 Cadillac cts4 from 605 Auto Plaza on Omaha St Rapid City SD !! The cars check engine light kept coming on so I took the car to dealership and Jeremy Co-owner of the business wrecked my car causing front end damage and Not bothered to call me letting me know he wrecked it I called and found out ! They finally agreed to pay the car off but did not refund me for just purchasing the sales tax and license I only made one car payment and auto insurance! I feel they should refund my money as I also had to turn around get another car and ALSO pay sales tax and license again! Costing me another 400.00 all in less than one month ! Thank you. Resolution Sought Refund my money! My car payment the sales tax and license and insurance as I had to turn around and purchase another car (they did not have one I could find ) also I had to pay out more money for sales tax and license again.

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