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60X Custom String complaints

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1047 State Route 268
Cowansville, PA 16218 | Get Directions

(724) 525-3972

http://www.60xcustomstrings.co...

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Total Amount in Dispute:
$55.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against 60X Custom String closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against 60X Custom String

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10/23/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $55.45 Amount Settled: $0.00

Customer Complaint

10/10/2022

Ordered florescent green bow string for Gamecrusher crossbow paid extra for express delivery 2days after order they tell me they don't have what I ordered so I said fine send me color you have available then took 4 days to ship out then it's wrong one wasn't express delivery and I have to pay express they said to send it back and pay again to have it shipped to me just want my money back. Resolution Sought Refund my job has website we sell things and if something isn't available we post that on item listing they kept it there like it was available and allowed me to pay express for a item they didn't even have.

Company Response

10/11/2022

This customer has since responded with an email apologizing for his accusations & said he was to blame.

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