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64Hydro complaints

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2803 Philadelphia Pike, Suite B 252
Claymont, DE 19703 | Get Directions

(302) 798-4333

http://www.64hydro.com

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Total Amount in Dispute:
$77.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against 64Hydro closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against 64Hydro

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6/12/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $77.00 Amount Settled: $0.00

Customer Complaint

5/12/2022

Not a reliable source. Take your money but don't produce items. I plan on getting my refund. It has been 1 month and 11 days. Still no items. Tracking doesn't work. Your method of service needs to be eventually for a better solution for providing services. Resolution Sought Ship order within the next few days or refund the money taken.

Company Response

5/29/2022

We are so sorry for any inconvenience caused you. We would like to confirm that your order #64HYDROSPF-279817 was delivered successfully to your address. Please help us check the following tracking links and check your mailbox/ front door to get the packages: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=92748909900872543412440195 https://www.sf-international.com/us/en/dynamic_function/waybill/#search/bill-number/SF6043360087939 Best Regards

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